FAQs

Where is my order?

You can track your order through the DPD tracking number; this is included in your DPD dispatch email, which you should receive the day before your expected delivery date. If you haven’t received this email, or your kit should have arrived and it hasn’t please let us know at store@tattu.co.uk.


Does the product contain allergens?

Unfortunately due to the presence of allergens in our kitchens we are not able to guarantee that dishes and drinks are allergen free. Allergen info for each product is provided on their product page.


Why can’t I order an item?

Our Tattu Artists are producing a limited quantity of food boxes and cocktails each day, for delivery Tuesday - Saturday. We need two days’ notice to prepare and post your product. If the date you are hoping to select isn’t available, this unfortunately means we have sold out on that day.

Deliveries should be made between 9am-6pm; unfortunately it is not possible to provide a more specific time slot, but DPD should provide tracking information the day before your delivery with more accurate timings.

We’re unable to deliver on Bank Holidays or the day after a Bank Holiday.


What is the shelf life?

Our food boxes should be enjoyed within 48 hours of receipt. Place all items in the fridge on delivery. Our cocktails vary, our Crouching Tiger should be refrigerated and consumed within 48 hours.


Where do you deliver to?

We’re able to deliver to customers on the UK mainland, with some exclusions in northern Scotland due to the transit time required. (Food boxes must be delivered to you the day after they’re collected, and some outlying areas can’t be reached by DPD within that time frame.) 


How much does delivery cost?

Next Day Delivery costs £7.50 for our food boxes.

Delivery for our wine and cocktails is £5 and can take 3-5 business days.

Orders over £150 attract free delivery.


Is it possible to change my delivery address?

If it is two days or more until your delivery is due to arrive, we can change the delivery address for you. Please send an email to store@tattu.co.uk.


How is the food box packed?

To ensure the products are kept fresh, we prepare and pack boxes on the same day as our shipping partner collects from us. They are then delivered to you the following day by overnight courier. Food boxes are sent with ice packs and Woolcool packaging or custom designed insulation.


General Queries


When will payment be taken?

Payment will be taken as you place the order.


What payment methods can I use?

We accept all major credit cards.


Can I pay using Paypal?

Yes


Do you deliver to me?

Your order can be sent to addresses in the UK, we’re able to deliver to customers on the UK Mainland, with some exclusions in Scotland due to the transit time required. We're unable to deliver beyond this area currently due to the additional time required for transit.


Is the shipping tracked?

All shipping is tracked, and you will receive an email from the courier service confirming dispatch which will provide you with a unique tracking number.


What if I don’t receive a confirmation email?

Please contact us on store@tattu.co.uk


What if my order doesn’t arrive?

Please contact us on store@tattu.co.uk and quote the order number from your confirmation email. We’ll look into it straight away.


My order was damaged, what should I do?

Please take pictures of the order as it arrived, including any packaging and close-ups of the damage. Please do then send these to us on store@tattu.co.uk and let us know the date the order arrived and your order number.


Can I return or exchange my order?

Unfortunately, we can’t offer exchanges, but you have the option of returning your order (not including the food boxes) within fourteen days of receiving it if you’re unhappy. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund and likewise if your order has obvious signs of use. We’d also need to ask for you to send a receipt or proof of purchase with any refund request.


Refunds

Once we’ve received your return and are happy that the order is unused, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please note, it might take up to 5 working days for your refund to land in your account. 


Shipping

To return your product, you should mail your product to: FAO Tattu Store, Tattu Manchester, Unit 2 Gartside Street, Manchester M3 3EB. Unfortunately we cannot cover return shipping costs. 


Can I send my order as a gift?

You are welcome to enter a different shipping address to the billing address.


How do I contact you?

You can email us on store@tattu.co.uk